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Privacy Policy

Last updated: March 1, 2026

Who This Policy Applies To

This Privacy Policy explains how Moovl collects, uses, stores, and shares personal information when you visit our website, use our chat and property-search features, contact our team, or otherwise interact with our services.

Data Controller

For the purposes of applicable data-protection laws, Moovl is the controller of your personal information. You can reach us using the contact details at the end of this policy.

Information We Collect

We may collect the following categories of information:

  • Information you provide directly, such as your name, email address, account credentials, support requests, and message content submitted through chat.
  • Property search and preference data, such as location preferences, budget ranges, filters, saved properties, and interactions with listings and modal views.
  • Technical and device data, including IP address, approximate location, browser type, operating system, referring URLs, and usage events.
  • Transactional data, such as purchase history, billing metadata, and token or subscription activity where paid features are offered.
  • Communications data, including correspondence with customer support, legal requests, and feedback forms.

How We Use Personal Information

We use personal information to operate and improve our services. This includes:

  • Providing the chat experience and delivering property-search results.
  • Authenticating users, maintaining account security, and preventing fraud or abuse.
  • Processing transactions, enforcing billing terms, and issuing service notices.
  • Analyzing feature usage, debugging issues, and improving relevance and performance.
  • Personalizing content, such as ranking or filtering of property results.
  • Complying with legal obligations and responding to lawful requests.

Legal Bases for Processing

Where required, we rely on one or more of the following legal bases: contract performance, consent, legitimate interests, and legal obligations. We assess our legitimate interests to ensure they are balanced against your rights and freedoms.

How We Share Information

We may disclose personal information to:

  • Vendors and service providers that support hosting, analytics, security, customer support, and email delivery.
  • Professional advisers, auditors, or legal counsel where reasonably necessary.
  • Regulators, law enforcement, or courts when required by applicable law or valid legal process.
  • Successor entities in connection with a merger, acquisition, financing, bankruptcy, or sale of assets, subject to appropriate confidentiality safeguards.

We do not sell personal information for money.

International Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate transfer safeguards, such as standard contractual clauses or equivalent mechanisms.

Data Retention

We retain personal information only for as long as needed for the purposes described in this policy, including to satisfy legal, accounting, tax, and dispute-resolution requirements. Retention periods may vary by data type and system.

Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information. No internet-based service is perfectly secure, so we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can investigate and take appropriate action.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of personal information, subject to exceptions.
  • Object to or restrict certain processing activities.
  • Request portability of information you provided to us.
  • Withdraw consent where processing relies on consent.
  • Appeal decisions regarding rights requests, where required by law.

US State Privacy Disclosures

Residents of certain US states may have additional rights, including rights to opt out of targeted advertising, sharing, or certain profiling activities. We will honor requests in accordance with applicable law and may verify your identity before responding.

EU and UK Data Subject Rights

If you are in the European Economic Area or the United Kingdom, you may lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concerns directly.

Marketing Communications

You can opt out of non-essential marketing emails at any time using the unsubscribe link in those messages. We may still send transactional or service-related communications.

Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, technical, or business developments. We will revise the "Last updated" date when changes are published.

Contact Us

For privacy requests or questions, contact us at [email protected].